Shipping policy

Thank you for choosing QUINCY WETHERELL. Based in Tauranga, New Zealand, our online store focuses on retailing premium fresh and frozen seafood and fresh produce. We abide by strict cold-chain handling protocols and adopt insulated packaging with ice packs to keep perishable goods stable during transit, striving to deliver all orders fresh and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold sealed packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation.All fresh and frozen orders will be delivered via New Zealand local cold courier service, with an estimated delivery period of 1 to 2 business days for urban addresses and up to 3 business days for rural areas, subject to actual logistics status.The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
QUINCY WETHERELL shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh produce parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 24 hours after the scheduled delivery date.
Fresh goods are temperature-sensitive and may spoil quickly if delivery is unattended. If you receive damaged or spoiled goods, please retain the original outer packaging and take clear evidentiary photos within 4 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Usage Notice
All fresh and frozen items are attached with storage guidelines. Frozen goods should be kept below minus 18 degrees Celsius, and chilled fresh seafood should be stored between 0 and 4 degrees Celsius. Customers shall store and consume products following official prompts. We reject after-sales claims for deterioration caused by improper storage, delayed collection after delivery or rough handling.
Domestic Shipping and Food Safety Notice
We provide nationwide cold-chain shipping services for all fresh merchandise within New Zealand. Perishable fresh items require timely collection once delivered. Customers are responsible for receiving the parcel promptly to maintain product quality. We will not be responsible for product spoilage arising from buyers' failure to collect parcels in time after courier delivery.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: QUINCY WETHERELL
Phone number: +64 27 358 9241
Email: info@quincyw.shop
Physical address: 18 Rangataua Street, Welcome Bay, Tauranga 3112, New Zealand